At Opul Exo, your satisfaction is our priority. We stand by the quality of our products and aim to ensure a hassle-free shopping experience. That’s why we offer a 14-day Return and Replacement Policy for your convenience.
How It Works:
- Eligibility:
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original condition, and in the original packaging with all tags intact.
- Reasons for Return or Replacement:
- Received a damaged or defective product.
- Received the wrong product or size.
- Product doesn’t match the description provided.
- What You Need to Do:
- Contact us at Admin@OpulExo.com or call us at 0314-4122956 within 14 days of receiving your order.
- Provide your order details, reason for the return, and supporting photos if applicable.
- Processing Your Return:
- Once your return request is approved, we will guide you on how to send the product back to us.
- After we receive and inspect the item, you can choose between:
- A replacement for the same product.
- A refund as per our policy.
Important Notes:
- Returns that do not meet the above conditions may not be accepted.
- Refunds or replacements will be processed within 7-10 business days after the product is received and inspected.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
We’re committed to making your shopping experience delightful. For any questions or assistance, feel free to contact us anytime.